Scolution Support
Important Update

From April, all support tickets will be managed through a new support portal: https://communardo.atlassian.net/servicedesk/customer/portal/4. Please use this portal to create new tickets. Additionally, changes will be made to the Marketplace listing due to a vendor update. Please stay tuned for more details or contact us with any questions.

  1. Scolution Support
  2. Plugin Support

Plugin Support

Welcome! You can raise a request for Plugin Support using the options provided.

Request a Feature

Available languages:

  • Deutsch
  • English
Erforderliche Felder sind mit einem Sternchen markiert.*
Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
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